Returns & Refunds

30-Day Money-Back Guarantee

Every Viral Spiral purchase is covered by our 30-day money-back guarantee. If you're not obsessed with your order, you can return it within 30 days of delivery for a full refund — no questions asked.

How to start a return

Starting a return is simple:

• 1. Email us at tannerwhidden1@gmail.com within 30 days of delivery.
• 2. Include your order number and the reason for your return.
• 3. We'll reply with return instructions and the return address.
• 4. Ship the item back and let us know once it's on its way.

Refund timing

Once your return arrives at our U.S. warehouse and passes a quick inspection, your refund is issued to the original payment method. Most refunds are processed within 5-10 business days of us receiving the returned item, though your bank may take a few extra days to post the credit.

Return conditions

• • Items should be returned in their original packaging whenever possible.
• • Return shipping is the responsibility of the customer.
• • Returns must be initiated within 30 days of delivery.
• • Damaged or defective items? Contact us right away and we'll make it right at no cost to you.

Order cancellations

Need to change or cancel an order? Contact us as soon as possible at tannerwhidden1@gmail.com. If the order hasn't shipped yet, we'll do our best to modify or cancel it.